Frequently Asked Questions
How natural are the products of LIV Botanics?
For us that’s easy to answer, each and every used ingredient is coming from plants, trees, flowers, herbs, seeds, fruit and vegetables. Our carefully selected organic plant-oils are unrefined and not altered, bleached, deodorized, winterized or heavily treated with an alkali. We don’t use synthetic chemicals and ingredients that are harmful for us or our environment.
We also use by-products from the food & juice industry like strawberry seed oil, blueberry seed oil, cranberry seed oil and raspberry seed oil, so there is no waste.
My LIV Botanics product looked slightly different on my next order, how can?
All LIV Botanics products are entirely made from plants. We use organic ingredients from crops that are grown without synthetic pesticides, herbicides and fertilizers. Those crops are subject to natural elements like heat, drought and cold. This means that per batch, slight variations and changes in colour and scent may occur which are completely normal. It’s the beauty of a truly natural product!
Are all LIV Botanics products 100% organic?
LIV BOTANICS doesn’t compromise. We use organic, natural, cold-pressed, raw, wild harvested and food grade ingredients which includes plant-oils, plant-butters, botanical extracts, herbs and clays. Those ingredients are not altered or heavily processed. You even could simply eat it........which your skin actually will do by the way :-).
Does LIV Botanics products have expiry dates?
Because our products are natural, the shelf live is between 6 and 12 months after opening. We advice our customers to use within 6 months of opening for the highest quality.
How can I best store LIV Botanics products?
We suggest you to keep your products in a cool, dry place out of direct sunlight and preferably below a temperature of 20 degrees.
Where do you source your ingredients from?
When searching for high-quality ingredients, we focus on sustainability, ethical sourcing and organic certified ingredients. And, of course gathered as close to our lab as possible to minimise our carbon footprint. Mostly we source local and in Europe.
Are your products made in The Netherlands?
Yes, our products are hand-crafted in Amsterdam. Each and every single product is formulated by us from scratch. Tested and trailed extensively (by a test group) till we believe for 100% in our formula. For the bigger batches we give our formula to a manufacturer that completely align with our ethics and our vision.
What about the packaging of LIV Botanics products?
Our packaging is made of miscanthus fibers aka elephant grass paper, grown on Dutch soil which is printed with plant-based ink without the use of (possible toxic) glue. This elephant grass is growing very fast and can reach a height of 3,5 meter. Elephant grass can capture more than 4 times more greenhouse gasses per hectare than a forest with trees, can be harvested annually and can grow on marginal land. No fertilizers and pesticides are required during growth, which contribute to soil improvement and deterioration of air and water quality. The soil were Elephant grass has grown, comes back to life. It restores the health of the soil and promotes biodiversity above the ground. The production takes place in The Netherlands and this whole production process has a small carbon foot print. The used water and heat will be maximal re-used and the roof of the paper factory is covered with 1440 solar panels.
Our bottles and jars are made of glass which can be recycled and used over and over. The top of our droppers and the lids of the jars are made from recyclable PP and PETG. Our airless pump system is EcoCert proof. Our labels are eco-friendly and made without vinyl.
Our shipping material is made from recycled kraft paper. Even our paper tissue wrapping, tape and stickers are eco-friendly, acid free, made from certified FSC and as well printed with plant-based ink.
Are all LIV Botanics products vegan?
All of our products are 100% vegan. It’s simply a no-brainer to don’t use animal ingredients. We also don’t use by-products like lanolin, honey or beeswax.
Which product is useful to cleanse my skin?
What do you recommend for lines, wrinkles and signs of aging?
All of our products are formulated with ingredients and active botanicals that helps to combat the signs of aging. For the area around the eyes we especially recommend The Luminous eye serum.
What do you recommend for a dry and sensitive skin?
What do you recommend for an oily skin or an acne prone skin?
Plant oils can be very helpful for balancing an oily complexion, especially the carefully selected oils and extracts in The Bakuchiol help to prevent outbreaks and balance your skin. The Facial Bar will cleanse your face without stripping of the natural oils on your face. Your skin will be clean, feeling soft and nourished.
Can I get personal advice on what to purchase?
Yes of course, we’d love to help you. If you have any questions on how you can personally benefit from our products, please contact us at firstname.lastname@example.org.
How soon can I expect my order?
Please visit our Shipping & Return page for detailed information.
What are the shipping rates?